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F.A.Q.
How long does a typical home cleaning take?
A standard 4-bedroom house typically would take between 4-6 hours, BUT this depends on the state of the state of the location, on the day.
Do you bring your own cleaning supplies and equipment?
Yes, we can provide all necessary cleaning supplies and equipment. However, if you prefer specific products or would like to supply your own, we’re happy to accommodate that.
How do you price your services?
Pricing is based on the size of the space, frequency of service, and specific cleaning needs. We offer both hourly rates and flat monthly packages. Custom quotes are available after a site assessment.
Do I need to be present during the cleaning?
Not at all. Many of our clients provide access instructions and trust us to clean while they’re away. Your property and privacy are always respected.
What happens if something gets damaged during cleaning?
We take great care with your property. In the rare event of damage, we will report it immediately and work with you to resolve it.
How do I schedule or cancel a service?
You can schedule or cancel a service by phone, email, or through our website. We ask for at least 48 hours’ notice for cancellations to avoid a rescheduling fee.
What if I’m not satisfied with the cleaning?
Your satisfaction is our priority. If unhappy with any aspect of the service, please contact us within 48 hours and we’ll return to address the issue at no extra cost. Once a post-cleaning inspection has taken place, and deemed to be satisfactory, any other spot-checks that require coming out again would be charged at our regular rates.
Do you offer contracts or one-time cleanings?
We offer both. You can choose a one-time deep clean, weekly/monthly service, or enter into a long-term contract with discounted rates
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How do I pay for services?
We accept payments via e-transfer, credit card, or direct deposit. Invoices are issued monthly, and payment is due within 48hrs unless otherwise agreed.